Privacy Policy
KEY SIGNAL GROUP Co., Ltd. (hereinafter referred to as “the Company”) establishes this Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the travel arrangement services, application services, and cross-border e-commerce services provided by the Company (hereinafter referred to as “the Services”).
1. Personal Information
“Personal Information” refers to “personal information” as defined in the Act on the Protection of Personal Information, which is information about a living individual that can identify the specific individual by name, date of birth, address, telephone number, contact information, passport number, or other descriptions contained in such information.
2. Method of Collecting Personal Information
The Company may collect the following information when a user uses the Services, registers, or purchases products:
- Name, date of birth, gender, nationality
- Address, telephone number, email address
- Passport number and expiration date (for travel arrangements and insurance purposes)
- Payment information such as credit card details (processed through third-party payment providers; the Company may not retain this information directly)
- Location information, activity history, and device information associated with the use of the application (for service improvement and itinerary management)
3. Purpose of Collecting and Using Personal Information
The purposes for which the Company collects and uses personal information are as follows:
- To arrange and provide travel services (tours, transportation, and guides).
- To facilitate the activation, sale, and technical support of telecommunication services (eSIM).
- To process orders, payments, and logistics/delivery for our E-commerce platform.
- To process travel insurance applications.
- To respond to customer inquiries and send travel notifications via our App.
- To improve our service quality through anonymous statistical analysis.
4. Change of Purpose of Use
The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use after the change is relevant to the purpose before the change.
5. Provision of Personal Information to Third Parties
The Company will not provide personal information to third parties without obtaining the prior consent of the user, except in the following cases:
- Provision to partners necessary for service execution: Providing information by electronic means to transportation agencies (bus companies, etc.), logistics providers, accommodation institutions, duty-free shops, insurance companies, etc., to the extent necessary for the execution of travel arrangement business.
- Based on laws and regulations: When it is necessary for the protection of life, body, or property, it is difficult to obtain the consent of the individual.
- When it is particularly necessary for improving public health or promoting the sound growth of children.
- When it is necessary to cooperate with a national agency or a local public entity in executing affairs prescribed by laws and regulations.
6. Safety Management of Personal Information
The Company implements robust technical and organizational security measures to protect personal information:
- Technical Protection: All communications are secured using SSL/TLS encryption 。Access to personal information is strictly restricted to authorized administrators.
- Access Control: Access to personal information is strictly restricted to authorized employees and administrators based on their job requirements, protected by rigorous authentication mechanisms.
- Physical Security: Servers and equipment containing personal data are managed within secure data centers with 24/7 monitoring.
- Incident Response: In the event of a data breach or incident, the Company will immediately initiate response protocols, report to the relevant authorities, and notify affected individuals as required by law.
7. Use of Cookies, etc.
The Company’s website and application may use Cookies and similar technologies to improve service convenience and understand usage status. Users can refuse Cookies through browser settings, but in that case, some parts of the Services may become unavailable.
8. Disclosure, Correction, Suspension of Use, etc. of Retained Personal Data
Users may request disclosure, correction, or suspension of use of their own personal information retained by the Company. The Company will respond promptly in accordance with the provisions of laws and regulations after confirming the identity of the person making the request.
9. Contact Information
For inquiries regarding this Policy, please contact the following window.
- Address: Room 206, 4-16-6 Hakata Ekimae, Hakata-ku, Fukuoka-shi, 812-0011, Japan
- Company Name: KEY SIGNAL GROUP Co., Ltd.
- Department in Charge: Personal Information Protection Administration Office
- Email Address: hello@memotrip.co
Established: February, 2026
